Refund policy
Returns & Refunds
Thank you for choosing MeCentric. Every piece is chosen with care, and we want you to love what you receive. If something isn't quite right, here is how we can help.
Our Return Window
You have 14 days from the day your order is delivered to return an item. Please contact us within this window, and make sure your return is posted within 14 days of delivery. Returns sent after this period cannot be accepted.
Condition of Returns
To be eligible for a return, your item must be:
- Unworn, unwashed and unaltered, with all original tags attached
- In its original packaging, with the inner packaging intact
- In full resaleable condition when it reaches us
Items that arrive worn, damaged or incomplete will not be accepted, and no refund or exchange can be offered.
Final Sale Items
The following cannot be returned or refunded:
- Any item purchased with a discount, including discounted and seasonal sale items and full-price items purchased using a discount code
- Gift cards
- Swimwear and bikini bottoms, earrings and other pierced jewellery, for hygiene reasons
How to Return an Item
- Email support@mecentric.net or message us on WhatsApp at +971 58 539 5645 within 14 days of delivery. Please include your name, the email address used for your order, your order number, and the reason for your return.
- We will reply with your return address and instructions. Please do not send items back without contacting us first, as our pieces are dispatched from partner facilities overseas.
- Pack the item securely in its original packaging. Include a note with your name, order number and the reason for your return. A printed order confirmation or the packing slip works perfectly.
Return Shipping
Return shipping is the customer's responsibility, and we do not provide return labels.
Original shipping charges, including Express Shipping fees, are non-refundable.
For items over $75, we recommend a tracked or insured shipping service, as we cannot be responsible for returns lost on their way to us.
Refunds
Once your return arrives, we will inspect it within 7–14 business days and let you know by email whether it has been approved.
Approved refunds are issued to your original payment method. They are processed within 3–5 business days of approval. Your bank or card provider may take a little longer to show the funds.
If you haven't seen your refund 5 business days after approval, please check your spam folder first, then contact us at support@mecentric.net.
Exchanges
For the quickest way to get a different size or colour, please return your original item for a refund and place a new order for the piece you'd like.
Damaged, Faulty or Incorrect Items
Please check your order as soon as it arrives. If an item is damaged, faulty or not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and its packaging. We will make it right with a free replacement or a full refund, at no cost to you. You do not pay return shipping in these cases.
Missing Items
If an item is missing from your order, contact us within 5 days of delivery. Please send photos of the packing slip, all contents of the package, and the shipping label. If the parcel appears tampered with, we also recommend filing a claim with the carrier. If we don't hear from you within 5 days of delivery, we will consider the order received in full, as shown in our records.
Lost Parcels and Delivery Times
Orders are dispatched from our partner facilities overseas. Free Standard Shipping usually takes around 15 days, and Express Shipping around 7 days. These are estimates, not guarantees.
If your parcel is confirmed lost in transit, we will send a replacement free of charge.
Refunds cannot be given for delays caused by carriers or customs.
Refused or Returned Parcels
If a parcel is refused on delivery or returned to us as undeliverable, for example because of an incorrect address, the return shipping costs and any carrier fees will be deducted from any eligible refund.
Order Cancellations
You can cancel an order free of charge within 24 hours of placing it, provided it has not yet been dispatched. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.
Contact Us
We are a small Dubai-based team, and we read every message. Email: support@mecentric.net WhatsApp: +971 58 539 5645
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